Ruff PC | It's Rough! (tm) | Rugged Portable Computers

Technical Support

If you need technical assistance or if you need to send your system in for service, please:

- Call the Hotline,
- Get Live Technical Support,
- Email the Support Team,
- or Fill in the Service Request Form below.

to get a Return Merchandise Authorization (RMA) number.

Note: You must be given an RMA number prior to shipping any equipment. Products received without an RMA number will not be accepted.

Hotline

888-507-8372

Online

    Live Technical Support
    You can chat with a staff member between 8:30 AM through 5:00 PM (PST) at Ruff_tech@yahoo.com using Yahoo Messenger

    Email Support
    support@RuffPC.com

    Service Request Form
    Fields with * next to them are required, All other information is optional.  However, the more information that we have, the better we can serve you.

Title      Name*

Company     Type of Business

Address*

City*    State*    Zip Code*

Daytime Phone*      Evening Phone

Fax*      Email*

Product information

Model Number* (On bottom of the computer):

Serial Number* (On bottom of the computer):

Invoice Number:             Invoice Date:

Processor:     Ghz      Memory:     MB

Optical Drive:             Hard Disk:      GB

Power Adapter: Yes No              Battery: Yes No

Special Item:

Defective:

Symptom*:

Command:

Instructions: - RMA number will be issued to you by email after we receive the submition of this form. - Please place a copy of this form in the box and write the RMA number on the top of your package before sending. - Please insure your package against loss and damage. Ruff PC is not be responsible for lost and damaged packages during shipping. - Please Backup your important data in your hard disk before sending it back. Ruff PC is not be responsible for lost and damaged data during repair. - Please read the Warranty Policy, Warranty Scope and Warranty Service for more information.